Shipping policy

We try to ship out items within 1–2-day business days of the order being placed, but we do not send out packages on weekends or holidays. On days that we have a high volume in orders in a small amount of time, this time frame may be pushed back to 2-4 business days in processing time. We can ensure you that we are working as fast as possible to get your order shipped!

Orders placed after 12pm cst on Fridays will not be processed until the following Monday.

Please note that when checking out, the calculated shipping time (days it takes to ship) is an estimate. This does not include processing and handling your order or any potential delays that USPS may incur.

If you pay via Pay Pal we will not ship until the payment process is out of the "pending" stage and has been verified. This can take Pay Pal 3-5 business days and is out of our control. Please keep this in mind if you are needing something for a specific date!

Once a package has been scanned as delivered, Serene and Silk Boutique is no longer responsible for the package. Please contact USPS, FedEx or UPS if you are unable to locate your delivered package. We are not liable for any stolen or missing packages once the package is scanned as delivered. No exceptions to this policy. 

If the customer puts in an incorrect address and we have to ship out the package again the customer will be responsible for the extra shipping cost. To help avoid this issue, please make sure to type in the correct address! 

We are not responsible if USPS/UPS are delayed in shipping. If an item arrives late due to mail carriers, we will not be responsible if they do not meet their expected delivery date.